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Help Centergurus@viaprive.com 1.888.320.7563


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SHIPPING
Always on us, both ways.

Why do you offer free shipping?

When we make money as a company, it's because our active wear fits flawlessly, and looks great. We don't want to make a profit by marking up shipping costs for our loyal customers. Standard domestic shipping is always on us when you place your order, and if it's not the right fit, return shipping is on us too!
How much do you charge for international shipping?

$19.99 flat rate, anywhere on the planet!
My order arrived, but something is damaged. What now?

Call the Fit Guru's anytime M - F, 9am - 5pm at 888 320 7563, we'll replace the damaged item right away.


Click to Return or Exchange
RETURNS AND EXCHANGES
Make an exchange anytime for any reason. No questions asked.

I can return a product for any reason?

Yes! We take great pride in our reputation for quality and workmanship. Our return policy is upfront and liberal: Unwashed and unworn merchandise along with all hangtags attached may be returned anytime.
I received a Via Privé product that needs to be exchanged – how do I return it?

We've made returns simple and hassle free. Just follow these steps if your Via Privé merchandise didn't arrive exactly how you expected it.
  • Go to the my account page
  • Click on the 'My Orders' tab
  • Find the item you would like to return and click the 'Returns Exchanges' icon/logo
  • Give us a brief description of what you'd like to return and we'll contact you within 48 hours, guaranteed.
How do I return an order from overseas?

Unfortunately, US law doesn't allow us to provide international shipping labels. At this time we do not offer free return shipping for international orders. To learn about how to return an order from overseas, simply email the Fit Gurus by visiting our Contact Us page. Please fill out the form and they will assist you in completing your return. If you need to reach us via telephone, dial +1.617.600.4330
How long does the return process usually take?

At Via Privé, we are devoted to efficiency and timeliness. However, our returns department depends on third party logistics people to help with the process. Because of this, allow at least 2 weeks for returns, but no more than 3. If you're in a rush, call the Fit Gurus, 888 320 7563 and we'll expedite the process.


View Size Chart Details
FITTING AND SIZE
We'll find you the perfect fit.

How can you promise the perfect fit to all of your customers?

Our pants are built with a custom designed – Quadra Core fabric. This high tech stuff stretches in 4 directions allowing for comfort and structure. The fabric squeezes your legs from calves to quads, creating the stunning lifted butt that Via Privé wearers love most. To top it all off, the waistband is meticulously designed to prevent the pesky “muffin top."

Sizing for activewear can be tricky, especially when you're ordering online! We understand the problems that arise with this, so we've provided a very detailed size chart where you can determine your fit.



Contact Fit Gurus
FIT GURUS
Ask the experts here at Via Privé.

I called the Guru's but it went to voicemail, what now?

We're sorry! We're here to answer our phones M-F 9am-5pm EST. We rarely turn our phones off, but if we do, we'll call you right back.
Can I be a Guru?

We love to hire energetic, fun, and friendly people. Want to be part of a top notch customer service team? Check out our job postings.
“Fit Guru?"

Our staff knows what women want in terms of flattering and comfortable workout apparel. The customer service and sales team members are masters of the perfect fit. They are in fact, “Fit Gurus." It's our job to make you look great, and the Fit Gurus are on call to make your purchases and returns as hassle free as possible.
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